General Terms and Conditions of Use

1. Disclaimer of liability

Although the pages were created with great care, no guarantee can be given for the correctness, completeness and topicality of the information provided. The operator of the website endeavours to correct errors or mistakes as soon as he becomes aware of them – thank you for the relevant information. There is also no guarantee for the availability or operation of this website and its content. Any liability for direct, indirect or other damages, regardless of their causes, arising from the use or unavailability of the website and the information provided on this website, is excluded – so far as this is legally permissible.

2. Copyright

The content of this website is protected by copyright. The information is intended for personal use only. Any further use, in particular storage in databases, duplication and any form of commercial use as well as disclosure to third parties – also in parts or in revised form, particularly photos, images and texts – without the consent of the operator of the website is prohibited.

3. Liability for links

This website may contain links to external websites, but the operator of the website has no influence on these landing pages. Therefore, no guarantee is given for this third-party content; the respective provider of the pages is always responsible for the content.

Privacy Statement

We consider data protection to be a very important issue. For this reason, we always keep our data protection regulations up to date. If you have any questions or suggestions about our data protection regulations, please send us an e-mail directly to office@french-translations.at.

Legal Notice

The information made available on the website is continuously updated and supplemented with the greatest care. However, no guarantee can be given for the correctness and completeness of the data entered, as changes that have occurred in the meantime cannot be completely ruled out. This also applies to all third-party websites to which reference is made via a hyperlink. The provider is not responsible for information contained there (third-party content) to which hyperlinks only provide access for use.

Therefore, the provider excludes any liability in the above-mentioned context. The content and design of the provider’s website are protected by copyright and may only be changed or supplemented by authorised persons at the discretion of the provider. The reproduction of the data and information contained therein requires the prior written consent of the provider.

Data Protection

Working with data is a matter of trust and requires responsibility. That is why we commit us to the strictest standards for the protection of privacy and your personal data. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, Telecommunications Act (TKG) 2003). We would like to explain below which data we collect and what we do to protect your data.

1. General information

1.1 We will only save and process your personal data if and to the extent that it is necessary for the fulfilment and improvement of our services. As a rule, we will collect this data from you and inform you about the purpose of the collection. If this data is not collected from you directly, we will inform you. This applies e.g. for cookies that are used as described below.

1.2 We adapt this privacy statement from time to time to changes in legislation or case law. The updated version will then apply to those customers who have registered for our services after the publication of the new data protection declaration.

2. Scope of this privacy statement

2.1 The subject of the GDPR is the protection of personal data. This includes data that can be assigned to you personally (e.g. your name, your telephone number or your e-mail address). This does not include information that cannot be directly linked to your actual identity (such as the content you displayed on a website).

3. When and why do we collect information about you?

3.1 When you simply visit our website, we save by default – your IP address – the website from which you are visiting us (referrer) – the websites that you visit on our site and – the date and duration of the visit – the browser type – the browser settings – the operating system. We evaluate this data for statistical purposes.

3.2 We use cookies to determine the preferences of visitors of our website and to make it easier to use, e.g. by avoiding repeated data entry.

3.3 In addition, we only save your personal data if you send it to us of your own accord, e.g. when you make a booking, fill out online forms or send us a message via the contact page. In these cases, we will ask you for certain personal data that are necessary for the performance of the service. We mark any mandatory information accordingly; you provide us with all other information voluntarily.

3.4 The information that is collected about you when you register with the provider and when you use our services helps us to provide you with our services. Certain information, statements or contents you may provide can, however, contain sensitive data such as your ethnic origin, nationality or religion, for example. Our customers do so only under their own responsibility and on their own initiative. There is no obligation to provide such data. Even if only registered members are able to see the data: always be aware that you operate in a public environment and act responsibly with regard to your privacy.

3.5 If you have given us your express consent, we will send you promotional offers from selected business partners. If you do not want any offers from us or our partners, you can indicate this when you register or let us know by e-mail at any later point in time. Please also see point 9 Contact and opposition.

3.6 Our website uses functions of the web analysis service Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. Cookies are used for this, which enable an analysis of the use of the website by your users. The information generated in this way is transferred to the provider’s server and stored there. You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding contract for order data processing with the provider.

3.7 You have the option of subscribing to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. For this we need your e-mail address and your declaration that you agree to receive the newsletter. In order to provide you with targeted information, we also collect and process voluntarily provided information from you. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. Your data, which you provide when registering for the newsletter, will be stored on the servers of our newsletter processing provider Mailchimp (Rocket Science Group, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308), with whom we have an order processing contract in accordance with GDPR. You can unsubscribe from the newsletter at any time by unsubscribing directly via the corresponding link in one of our newsletters. We will then immediately delete your data in connection with the sending of the newsletter.

3.8 We would like to point out that for the purpose of simplifying the shopping process and for later contract processing, the web shop operator stores the IP data of the subscriber as part of cookies, as well as the name, address and payment data of the buyer. In addition, we also store the following data for the purpose of processing the contract: delivery address, payment date. The data you have provided is required to fulfil the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you. There is no data transfer to third parties, with the exception of the transfer of the credit card data/payment data to the processing bank/payment service provider for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us to deliver the goods and to our tax advisor to fulfil our tax obligations. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the tax retention period (7 years). The data name, address, purchased goods and date of purchase is also stored until the product liability expires (10 years). The data processing takes place on the basis of the legal provisions of Section 96(3) Telecommunications Act (TKG) and Art. 6(1) letter a (consent) and/or letter b (necessary for fulfilment of the contract) of the GDPR.

4. No disclosure to third parties

4.1 We will not disclose your personal data to any third party without your prior consent unless we are legally compelled to do so due to a court order or other legal proceeding, for example.

5. Cookies

5.1 Cookies are small text files that we store on your device using your browser. They do no harm. We differentiate between the following cookies: A) session cookie; the session cookie saves the current data of the visit to our website. It supports the functionalities of the website and is automatically deleted after your visit. B) persistent cookie; this cookie records the surfing behaviour of our customers on our website. With this data we can, for example, localise errors and improve support. This cookie is automatically deleted after a certain period of time.

5.2 The help function in the menu bar of most web browsers explains how to set your browser so that it does not accept new cookies, how you can have your browser inform you when you receive a new cookie or how you can reject all cookies. However, the correct functioning of our website is only guaranteed if you allow cookies for this page, which is why we recommend that you leave the cookie function switched on.

6. Security and archiving

6.1 In individual cases in which you send us personal data (for example when submitting your payment data), we offer you the option to transfer the information in an encrypted form. This encryption protects the confidentiality of the data exchange between you and our web server and helps to prevent misuse of the data. We use SSL (Secure Socket Layer) as an encryption technology. This is a recognised and widely used technique. If the transmission of the data is not marked as encrypted by SSL, then this takes place according to the usual security standards of unencrypted transmission.

6.2 With regard to our databases, all technical precautions have been taken to archive your data in a secure environment. Access to your information is reserved for few selected employees and is only possible in certain cases. In principle, the password you have chosen cannot be accessed by anyone. Personal information provided when you registered that is not part of your profile is not available to third parties and will not be transferred, sold or exchanged with third parties. The cases mentioned in this data protection declaration are an exception, of course subject to your prior notification and declaration of consent or in the absence of an objection on your part.

6.3 As our storage space is limited, the messages exchanged via the website and saved by you will be saved for one year and will then be automatically deleted, even if you remain registered. After your paid registration has expired, your data will be deleted. It may be necessary to archive data, for example, if we have found out that someone has not obeyed the rules of the game.

7. Consent

7.1 On some of our pages we ask for your consent to the use of data for advertising purposes. When registering or at any later point in time, each customer can, for example, order the sending of our newsletter and/or the sending of promotional offers from partners by e-mail and/or on their mobile phone and unsubscribe from these mailings at any time free of charge. However, it is not possible to unsubscribe from some informational messages, e.g. about the contract and service for customers. These are part of our service.

7.2 By clicking the checkbox during registration, you give your consent as follows: I agree that – other Internet users can view my company data, including the images I have uploaded, over the Internet; – the provider uses spam filters to protect me from unwanted e-mails, for example automatic measures prevent e-mails with 0900 numbers or certain inappropriate keywords from being sent to me; – other Internet users can write me messages (I know that the provider will not give my e-mail address and the messages will be sent to me via a message form); – my company data will be statistically evaluated; – the data communicated during my registration as well as the data voluntarily provided by me as part of my profile is used to present me personalised advertising or special offers or services via the service (I can unsubscribe from such personalised advertising at any time by e-mail); – the provider sends my inventory, usage or content data to Investigating authorities, law enforcement or data protection supervisory authorities, if and to the extent that this is permitted within the framework of criminal or data protection laws, for example if this is necessary to avert danger or for criminal prosecution; – the provider collects, processes and uses the usage data with the help of cookies, among other things partly to make tailor-made offers and to make the website easier to use.

8. Your rights

8.1 You have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.

8.2 Of course, upon request, we will inform you whether and which personal data we have stored about you. In this case, we need sufficient evidence that you are authorised to access the data (authentication). This prevents third parties from gaining access to your data. We constantly strive to ensure that your data is correct and up to date. If, however, incorrect information has been saved, please let us know so that we can correct it immediately.

9. Contact and opposition

9.1 You can also object to certain uses of your data, in particular the use for advertising purposes. All you need to do is send a message to: office@french-translations.at

We therefore exclude any liability in the context mentioned above.